This Privacy Policy explains how VinScanPro collects, uses, stores, shares, protects, and otherwise processes information when you access or use vinscanpro.com, including our website, dashboards, account features, checkout pages, VIN lookup tools, vehicle history reports, AI-powered analysis features, customer support channels, email communications, and any other products or services we make available from time to time.
For purposes of this Privacy Policy, "VinScanPro," "Company," "we," "us," and "our" refer to Kaelric Dynamics LLC, doing business as VinScanPro, and its owners, officers, directors, managers, members, employees, contractors, vendors, licensors, data providers, affiliates, successors, and assigns.
For purposes of this Privacy Policy, "Services" means the VinScanPro website, reports, subscriptions, trials, dashboards, tools, software, data displays, AI-powered features, support services, and related offerings.
By accessing or using the Services, creating an account, submitting a VIN, purchasing a report, starting a trial, subscribing, contacting support, or otherwise interacting with VinScanPro, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should not access or use the Services.
01.Scope of This Privacy Policy
This Privacy Policy applies to information we collect through the Services and through related interactions with you, including email, support communications, billing communications, account activity, report generation, and website usage.
This Privacy Policy does not apply to websites, services, platforms, applications, databases, payment processors, advertising networks, data providers, or other third parties that we do not own or control. Those third parties may have their own privacy policies and practices.
02.Information We Collect
We may collect information directly from you, automatically from your device or browser, from payment processors, from third-party data providers, from analytics or advertising partners, from fraud-prevention tools, and from other sources used to operate and protect the Services.
The information we collect may include the categories described in the following sections.
03.Account and Contact Information
When you create an account, purchase a report, subscribe, contact us, or use account-related features, we may collect information such as:
- 1First and last name;
- 2Email address;
- 3Phone number, if provided;
- 4Account username or account identifier;
- 5Password or authentication credentials, stored in protected or hashed form where applicable;
- 6Billing contact information;
- 7Mailing address, if provided;
- 8ZIP code or location information provided for report personalization or billing purposes;
- 9Account preferences;
- 10Support communication history.
04.Vehicle, VIN, and Report Information
When you use the Services, we may collect and process vehicle-related information, including:
- 1VINs submitted through the Services;
- 2Vehicle year, make, model, trim, body type, engine, manufacturer, and specifications;
- 3Report-generation history;
- 4Vehicle history data returned by third-party providers;
- 5Report identifiers, timestamps, and access logs;
- 6User-selected report preferences;
- 7ZIP code, state, or location information used to tailor report context, market information, ownership-cost estimates, risk indicators, or related analysis;
- 8Notes, screenshots, dispute materials, or support requests you submit about a report.
A VIN by itself may not always identify an individual. However, when a VIN is associated with your account, payment, email address, support request, IP address, or other identifiers, we may treat it as information connected to your use of the Services.
05.Payment and Transaction Information
Payments may be processed by third-party payment processors. We may collect or receive limited payment-related information, including:
- 1Transaction amount;
- 2Transaction date;
- 3Subscription status;
- 4Trial status;
- 5Plan type;
- 6Payment method type;
- 7Last four digits of a payment card;
- 8Card brand;
- 9Billing ZIP code;
- 10Payment processor customer ID;
- 11Payment status;
- 12Chargeback, dispute, refund, cancellation, or failed-payment information.
We do not intend to store full credit card numbers, full debit card numbers, CVV codes, or complete payment credentials on our own servers. Payment processors may collect and process payment information according to their own terms and privacy policies.
06.Usage, Device, and Technical Information
When you access or use the Services, we may automatically collect technical and usage information, including:
- 1IP address;
- 2Browser type and version;
- 3Device type;
- 4Operating system;
- 5Referring URL;
- 6Pages viewed;
- 7Buttons clicked;
- 8Forms started or submitted;
- 9VIN search activity;
- 10Report views;
- 11Dashboard activity;
- 12Login and logout events;
- 13Approximate location derived from IP address;
- 14Time zone;
- 15Language settings;
- 16Session duration;
- 17Error logs;
- 18Performance logs;
- 19Cookies, pixels, tags, SDKs, or similar identifiers;
- 20Fraud-prevention, security, and abuse-detection signals.
We use this information to operate, secure, improve, debug, personalize, and analyze the Services.
07.Communications and Support Information
If you contact us by email, support form, chat, phone, social media, or another communication method, we may collect:
- 1Your name and contact details;
- 2The content of your message;
- 3Attachments or screenshots you provide;
- 4VINs or report details included in your request;
- 5Billing or cancellation details;
- 6Dispute or refund information;
- 7Customer-support notes;
- 8Communication timestamps;
- 9Internal handling status.
We may use this information to respond to you, investigate issues, enforce our policies, improve the Services, prevent fraud, and maintain business records.
08.AI-Powered Analysis Information
Some Services may include AI-powered, algorithmic, automated, or rules-based analysis features, including but not limited to vehicle risk summaries, ownership-cost analysis, Smart Buy Analysis, Decision Engine outputs, Deal Radar features, report explanations, recommendation-style content, and similar tools.
To provide these features, we may process:
- 1VIN-related data;
- 2Vehicle history data;
- 3Vehicle specifications;
- 4ZIP code or location context;
- 5User inputs;
- 6Report data;
- 7Third-party data;
- 8Market, repair, recall, theft, cost, depreciation, or risk-related data;
- 9Generated analysis outputs;
- 10System logs and quality-control information.
We may use AI-related processing to generate report summaries, explain report findings, evaluate risk indicators, personalize report context, improve product quality, detect errors, and enhance user experience.
AI-powered outputs are informational and may be stored with your report or account history where necessary to provide, support, secure, or improve the Services.
09.Information from Third-Party Sources
We may receive information from third parties, including:
- 1Vehicle data providers;
- 2Public and private databases;
- 3Government or public-record sources;
- 4Title, salvage, accident, auction, recall, insurance, repair, market, or commercial data sources;
- 5Payment processors;
- 6Fraud-prevention providers;
- 7Analytics providers;
- 8Advertising platforms;
- 9Email service providers;
- 10Hosting and infrastructure providers;
- 11Customer-support tools;
- 12Business partners or referral sources;
- 13Other users who provide information in support requests or disputes.
Third-party data availability and accuracy depend on the relevant source. We do not control all third-party data sources.
11.Analytics and Advertising
We may use analytics and advertising tools to understand how users interact with the Services, measure campaign performance, improve conversion flows, prevent fraud, and deliver or measure advertising.
These tools may collect or receive information such as IP address, device identifiers, browser information, pages visited, referral source, approximate location, event activity, purchase events, subscription events, and similar usage data.
We do not sell your personal information for money. However, some privacy laws may define certain advertising, retargeting, analytics, or cross-context behavioral advertising activities as a "sale," "sharing," or "targeted advertising" of personal information.
Where required by applicable law, you may have the right to opt out of certain sale, sharing, targeted advertising, or profiling activities. You may contact us at support@vinscanpro.com with the subject line Privacy Request - Opt Out.
12.How We Use Information
We may use information for the following purposes:
- 1To provide, operate, maintain, and improve the Services;
- 2To create and manage user accounts;
- 3To process VIN lookups and vehicle history reports;
- 4To generate, store, display, and deliver reports;
- 5To personalize report context, including ZIP-code-based or location-based analysis where applicable;
- 6To provide AI-powered analysis, summaries, risk indicators, and decision-support features;
- 7To process payments, subscriptions, trials, renewals, cancellations, refunds, and chargebacks;
- 8To provide customer support;
- 9To troubleshoot technical issues;
- 10To detect, prevent, and investigate fraud, abuse, scraping, automated access, trial abuse, chargeback abuse, and security threats;
- 11To enforce our Terms of Use, Refund Policy, and other policies;
- 12To communicate with you about your account, reports, purchases, subscriptions, security, support requests, and policy updates;
- 13To send marketing communications where permitted by law;
- 14To measure, analyze, and improve website performance, product design, marketing, and user experience;
- 15To comply with legal obligations;
- 16To respond to subpoenas, court orders, law-enforcement requests, regulatory requests, or other legal processes;
- 17To protect the rights, safety, property, and security of VinScanPro, users, partners, vendors, and the public;
- 18To evaluate or complete a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of business operations.
13.Legal Bases for Processing Where Applicable
Where a legal basis for processing is required, we may process information based on one or more of the following:
- 1Your consent;
- 2Performance of a contract with you;
- 3Our legitimate business interests;
- 4Compliance with legal obligations;
- 5Protection of rights, safety, security, and fraud prevention;
- 6Establishment, exercise, or defense of legal claims.
Depending on your location, you may have rights to object to or restrict certain processing activities.
15.No Sale of Personal Information for Money
We do not sell your personal information in exchange for money.
However, as explained above, certain privacy laws may define some advertising, retargeting, analytics, or cross-context behavioral advertising activities as a "sale," "sharing," or "targeted advertising," even where no money is exchanged.
Where applicable, you may request to opt out of such activities by contacting support@vinscanpro.com with the subject line Privacy Request - Opt Out.
16.Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain your account, process transactions, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, improve the Services, support business operations, and maintain appropriate records.
Retention periods may vary depending on the type of information and the purpose for which it is used.
For example, we may retain:
- 1Account information while your account is active;
- 2Transaction records for tax, accounting, billing, fraud-prevention, and legal purposes;
- 3Report history as needed to provide dashboard access, customer support, dispute handling, and service continuity;
- 4Support communications for quality control, dispute resolution, and legal protection;
- 5Security logs for fraud prevention, abuse detection, and system protection;
- 6Backup records for a limited period according to our backup and disaster-recovery practices.
We may delete, de-identify, anonymize, or aggregate information when it is no longer reasonably needed, subject to legal, technical, accounting, security, backup, and operational requirements.
17.Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include encryption in transit, access controls, authentication controls, vendor controls, monitoring, logging, secure payment processing, and other safeguards.
However, no website, database, payment system, email system, transmission method, or storage system is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials, securing your device, using a strong password, and notifying us if you suspect unauthorized access to your account.
18.Your Choices
Depending on your location and applicable law, you may have choices regarding your information.
These may include:
- 1Accessing or updating account information through your dashboard;
- 2Requesting access to personal information;
- 3Requesting correction of inaccurate information;
- 4Requesting deletion of personal information;
- 5Requesting a copy of certain information;
- 6Opting out of marketing emails;
- 7Opting out of certain sale, sharing, targeted advertising, or profiling activities where applicable;
- 8Restricting or objecting to certain processing where applicable;
- 9Disabling cookies through your browser settings;
- 10Closing your account.
Some requests may be limited by legal obligations, fraud-prevention needs, security requirements, transaction records, dispute records, report history, backup systems, or our need to provide and enforce the Services.
19.Marketing Emails
We may send promotional emails, product updates, offers, newsletters, or other marketing communications where permitted by law.
You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us at support@vinscanpro.com.
Even if you opt out of marketing emails, we may still send non-marketing communications, including account notices, transaction receipts, subscription notices, security alerts, report-related messages, customer-support responses, policy updates, and legal notices.
20.Privacy Rights for Certain U.S. Residents
Depending on your state of residence and applicable law, you may have certain privacy rights regarding your personal information.
These rights may include the right to:
- 1Know whether we process your personal information;
- 2Access personal information we maintain about you;
- 3Request correction of inaccurate personal information;
- 4Request deletion of personal information;
- 5Request a copy of certain personal information in portable format;
- 6Opt out of sale, sharing, targeted advertising, or certain profiling activities;
- 7Limit use or disclosure of sensitive personal information where applicable;
- 8Appeal a denied privacy request where required by law;
- 9Not be discriminated against for exercising privacy rights.
These rights are subject to legal limitations, verification requirements, and exceptions.
To submit a privacy request, contact us at support@vinscanpro.com with the subject line: Privacy Request
Please include your name, account email, state or country of residence, the right you wish to exercise, and any information reasonably necessary for us to verify and process your request.
21.California Privacy Notice
This section applies to California residents where required by applicable California privacy laws.
In the preceding 12 months, we may have collected the following categories of personal information:
Identifiers - Name, email address, phone number, account ID, IP address, device identifiers, billing identifiers, and similar information.
Customer Records Information - Billing information, transaction history, account information, and support information.
Commercial Information - Purchases, subscriptions, trial status, report-generation history, refund history, cancellation status, and customer-support activity.
Internet or Network Activity - Website usage, pages viewed, clicks, login activity, report views, device data, browser data, cookies, and analytics events.
Geolocation Information - Approximate location based on IP address and ZIP code or location information you provide.
Audio, Electronic, or Similar Information - Communications you send to us, including emails, support messages, attachments, screenshots, or other submitted materials.
Inferences - Preferences, fraud-risk indicators, product usage patterns, report-related insights, and analysis generated from account activity or report activity.
Sensitive Personal Information - We do not intentionally collect sensitive personal information unless you voluntarily provide it or it is necessary for security, billing, fraud prevention, legal compliance, or support.
We do not sell personal information for money. However, certain analytics, advertising, retargeting, or cross-context behavioral advertising activities may be considered "sale" or "sharing" under California law.
California residents may request access, deletion, correction, portability, opt out of sale or sharing, and exercise other rights where applicable by contacting support@vinscanpro.com with the subject line California Privacy Request.
We will not discriminate against you for exercising privacy rights.
22.Do Not Sell or Share / Targeted Advertising Opt-Out
Where required by applicable law, you may opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities.
To submit an opt-out request, contact us at support@vinscanpro.com with the subject line: Privacy Request - Do Not Sell or Share
If we later provide a dedicated opt-out link, cookie-preference tool, or privacy-control mechanism, you may also use that method.
Your opt-out may be browser-specific or device-specific where cookies or advertising technologies are involved. You may need to repeat your opt-out if you use a different browser, device, or account.
23.Global Privacy Control and Browser Signals
Some browsers, extensions, or devices may transmit privacy signals, including Global Privacy Control or similar opt-out preference signals.
Where required by applicable law and where technically feasible, we will make reasonable efforts to recognize applicable opt-out preference signals.
Because browser signals may vary and may not identify your account, we may treat such signals as applying to the browser or device through which the signal is sent, unless otherwise required by law.
24.Do Not Track
Some browsers offer "Do Not Track" signals. There is no uniform industry standard for responding to Do Not Track signals.
At this time, we do not respond to Do Not Track signals unless required by applicable law.
25.Verification of Privacy Requests
For your protection, we may need to verify your identity before processing certain privacy requests.
Verification may require matching information you provide with information we maintain, confirming access to your email account, requesting transaction details, or using other reasonable verification methods.
We may deny or limit requests where we cannot verify your identity, where the request is fraudulent or abusive, where an exception applies, or where fulfilling the request would violate law, compromise security, interfere with another person's rights, or prevent us from fulfilling legal or contractual obligations.
27.International Users
VinScanPro is operated from the United States. If you access the Services from outside the United States, you understand that your information may be collected, processed, stored, and transferred in the United States and other countries where our service providers operate.
Privacy laws in the United States may differ from those in your country.
By using the Services or providing information to us, you acknowledge that your information may be processed in the United States.
Where required by applicable law, we will use appropriate safeguards for international transfers.
28.European, UK, and Other International Privacy Rights
If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, you may have additional rights, subject to applicable limitations.
These rights may include:
- 1The right to access personal data;
- 2The right to correct inaccurate personal data;
- 3The right to request deletion;
- 4The right to restrict processing;
- 5The right to object to processing;
- 6The right to data portability;
- 7The right to withdraw consent where processing is based on consent;
- 8The right to lodge a complaint with a supervisory authority.
To exercise these rights, contact support@vinscanpro.com with the subject line Privacy Request.
We may process personal data based on consent, contract performance, legitimate interests, legal obligations, fraud prevention, security, and legal claims, as applicable.
29.Children's Privacy
The Services are intended for users who are at least 18 years old.
We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
If you believe a child under 13 has provided personal information to us, contact support@vinscanpro.com.
30.Data Accuracy
You are responsible for providing accurate, complete, and current information when using the Services.
We may not be able to provide account access, process payments, generate reports, respond to support requests, verify privacy requests, or provide accurate services if the information you provide is incomplete or inaccurate.
Vehicle history information is obtained from third-party sources and may contain errors or omissions. Requests to correct official vehicle records may need to be directed to the relevant DMV, insurer, auction, lender, law-enforcement agency, repair facility, manufacturer, dealer, or other original data source.
31.Account Closure and Deletion Requests
You may request account closure or deletion by contacting support@vinscanpro.com.
After account closure or deletion, we may retain certain information as necessary to:
- 1Complete transactions;
- 2Provide records of reports already generated;
- 3Comply with legal, tax, accounting, and regulatory obligations;
- 4Detect and prevent fraud, chargebacks, security threats, and abuse;
- 5Resolve disputes;
- 6Enforce our Terms of Use and Refund Policy;
- 7Maintain backup and archival records;
- 8Protect legal rights.
Deletion of an account does not automatically cancel outstanding obligations, completed transactions, payment disputes, chargeback investigations, or legal record retention requirements.
32.Legal Requests and Protection of Rights
We may access, preserve, use, or disclose information if we believe it is reasonably necessary to:
- 1Comply with applicable law;
- 2Respond to subpoenas, court orders, warrants, legal process, or government requests;
- 3Enforce our Terms of Use, Refund Policy, and other policies;
- 4Detect, investigate, or prevent fraud, payment abuse, scraping, security incidents, unauthorized access, or illegal activity;
- 5Protect the rights, safety, property, or security of VinScanPro, users, partners, vendors, data providers, or the public;
- 6Establish, exercise, or defend legal claims;
- 7Cooperate with payment processors, banks, card networks, fraud-prevention vendors, or law-enforcement agencies where appropriate.
33.Business Transfers
If VinScanPro is involved in a merger, acquisition, financing, investment, reorganization, bankruptcy, sale of assets, transfer of ownership, or similar business transaction, information may be transferred, disclosed, reviewed, or processed as part of that transaction.
Any successor or acquiring entity may continue to process information according to this Privacy Policy unless a new privacy policy is provided.
34.De-Identified and Aggregated Information
We may create, use, disclose, or retain aggregated, anonymized, or de-identified information for analytics, research, product development, marketing, benchmarking, security, reporting, business operations, and other lawful purposes.
We will not attempt to re-identify de-identified information except as permitted by applicable law, such as for testing whether de-identification measures are effective.
35.Third-Party Links
The Services may contain links to third-party websites, platforms, services, advertisements, tools, or resources.
We are not responsible for the privacy practices, security practices, content, policies, or actions of third parties.
You should review the privacy policies of third-party services before providing information to them.
36.Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we may update the "Last Updated" date, post the revised policy on the website, send an email, display an account notice, or provide other notice where appropriate.
Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.
If you do not agree with the updated Privacy Policy, you should stop using the Services.
37.Contact Us
If you have questions about this Privacy Policy, your information, privacy rights, opt-out requests, or data practices, contact us at:
VinScanPro
Email: support@vinscanpro.com
Website: vinscanpro.com
For privacy requests, please use the subject line: Privacy Request
For California privacy requests, please use the subject line: California Privacy Request
For opt-out requests, please use the subject line: Privacy Request - Do Not Sell or Share
Questions about this policy?
Our support team is available to help with any questions about billing, cancellations, or your account.
support@vinscanpro.com