Enter the 6-digit code that we sent to your email.
Please enter the 6-digit code sent to your email.
If you are unhappy with our service or the data we provided and would like to request a refund, please contact Customer Care at support@vinscanpro.com We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. To permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service. Also please note the following general guidelines regarding our refund process: Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund. If we receive a dispute through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you with a refund on the transaction.
Yes, your vehicle searches are private. Your search history is only viewable if you log onto the platform, and can only be accessed by you, the owner of the account — unless you decide to show it to someone else. Similarly, you cannot find out who has searched for your vehicle.
VinScanPro offers various subscription plans starting from $9.99 per month. Please check our pricing page for detailed information.
If you only wish to run one report, simply do it at “check your vehicle” field. If you are sure you don't wish to use your access to run multiple vehicle history reports and take advantage of monitoring with VinScanPro, simply contact Customer Care at support@vinscanpro.com when you wish to cancel, and you won't be billed further. You can also cancel online by logging in to your and going to “manage membership” tab. We pride ourselves on offering great customer service, and fast responses. In addition, we are constantly updating and expanding our database to provide the most accurate information we possibly can. With a subscription, you have access to our Monitoring feature, which checks for any changes in your monitored vehicles every 14 days and notifies you as soon as any information has changed. If you have any additional questions, please feel free to contact us at support@vinscanpro.com
You can view some of our current pricing options when you enter your vin code at “check your vehicle” field. Bumper's goal is to provide you with access to vehicle records that were formerly only available to dealerships and companies with deep pockets, in a way that is easy, affordable, and fast. Bumper offers a variety of affordable ways to engage in vehicle history reports. We even offer specials and limited-time pricing that can get you access to vehicle records for incredibly low prices. Have more questions? Please don't hesitate to contact support with pricing questions or any other questions you may have. You can reach us at support@vinscanpro.com
A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for. Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction. Canceling a chargeback and getting a refund If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you. If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that chargeback within 10 days, depending on your bank. Canceling the chargeback and requesting a refund instead will speed up the process, avoiding long term resolution periods for the banks. Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, contact us at support@vinscanpro.com
Last Updated: June 2025
At VinScanPro, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, store, and disclose information obtained from users (“you”) through our website, vinscanpro.com.
We collect personal information when you:
Information collected may include:
You may also visit the site anonymously.
We may use your information for the following purposes:
You may opt out of marketing emails at any time by following the unsubscribe instructions included in each email.
We use a variety of security measures to protect your personal information:
VinScanPro uses cookies to:
You may disable cookies via your browser settings, though doing so may affect website functionality.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except trusted service providers who assist in operations and have agreed to keep such information confidential. We may also disclose information when required to comply with the law, enforce our site policies, or protect rights, safety, or property.
Non-personally identifiable visitor data may be shared for advertising or analytics purposes.
Our website may occasionally include links to third-party products or services. These external sites have separate privacy policies. We bear no responsibility for the content or practices of linked sites but value feedback regarding them.
To comply with CalOPPA, we will not distribute your personal information to outside parties without your consent. You may modify your personal information anytime by visiting your account settings.
Our systems do not currently respond to Do Not Track (DNT) browser requests. Learn more at allaboutdnt.com.
You have the right to:
To make a request, contact us at support@vinscanpro.com. We may verify your identity before processing your request. We reserve the right to charge a reasonable fee if the request is repetitive or excessive.
We do not knowingly collect data from users under the age of 13. Our website and services are intended for individuals aged 13 and above. If a minor submits personal information, a parent or guardian may request its deletion by contacting support@vinscanpro.com.
By using our website, you consent to our Privacy Policy.
We reserve the right to modify this Privacy Policy. Any changes will be posted on this page with an updated effective date.
Last updated: June 2025
If you have any questions about this Privacy Policy, contact us at:
Last Updated: June 2025
Welcome to vinscanpro.com, owned and operated by VinScanPro LLC (“VinScanPro”, “we,” “our,” or “us”). By accessing or using our website and services (“Services”), you (“you” or “User”) agree to comply with and be bound by these Terms and Conditions (“Terms”), as well as our Privacy Policy and Refund Policy. If you do not agree with these Terms, you must not access or use our Services.
These Terms constitute a legally binding agreement between you and VinScanPro. Please read them carefully.
By using the website or Services, you acknowledge that you have read, understood, and accepted these Terms.
VinScanPro reserves the right to modify or update the Terms at any time. We will notify users of any material changes through email and/or prominent notice on the site. Continued use of the Services after such changes will constitute your agreement to the updated Terms.
We reserve the right to restrict or refuse access to the Services to any person for any reason, including violation of these Terms.
By using the Site, you agree that any disputes, claims, or controversies between you and VinScanPro — including but not limited to those arising from or related to your use of the Site, Services, vehicle reports, data, transactions, or communications — shall be resolved through binding individual arbitration, not in court or in a class or representative action.
You further agree that:
Before initiating arbitration, you agree to attempt to resolve any dispute by providing a written description of your issue to support@vinscanpro.com. We will respond in good faith and attempt to resolve the issue informally within 30 days.
If unresolved, either party may initiate binding arbitration with a mutually agreed-upon arbitration provider. If agreement cannot be reached, either party may petition a court to appoint a neutral arbitrator.
Claims involving intellectual property rights or unauthorized access to data may be brought in Arizona state or federal courts.
You must be 18 years of age or older to use the Services. By using the Services, you represent and warrant that you meet this age requirement.
You are responsible for obtaining internet access, software, and devices compatible with our Services. We are not liable for disruptions caused by user-side technical limitations, and no refunds will be issued in such cases.
While we strive to ensure continuous and reliable access to our Services, VinScanPro does not warrant that access will be uninterrupted, timely, secure, or error-free. Service interruptions may occur due to internet congestion, maintenance, upgrades, server outages, or other factors outside our control.
We reserve the right to modify, enhance, update, suspend, or discontinue any aspect of our Services at any time, including for regulatory compliance, system upgrades, or performance optimization. Such changes may result in temporary loss of access or functionality.
VinScanPro does not control or endorse content submitted or made available by third parties. Such content is the sole responsibility of the source and may include material that is outdated, inaccurate, offensive, or illegal. Use discretion when interacting with any such content.
We do not guarantee retention of your reports, queries, or account data. You are responsible for maintaining your own records. VinScanPro shall not be liable for lost, deleted, or altered data or communications.
We reserve the right to edit, refuse, or remove any content on the platform that we deem, at our sole discretion, to violate our policies or applicable law. We may also disclose information when reasonably necessary to:
VinScanPro may, at its sole discretion and without liability, suspend or terminate your access to the Services at any time, with or without cause or notice.
You agree to create only one personal account unless expressly permitted otherwise. You may not share or transfer your account to another person or entity without our prior written approval. Information you provide must match your actual identity and be current, complete, and accurate.
VinScanPro may suspend or terminate your access to the Services without notice if:
You will not be entitled to refunds or compensation for any unused subscription period in the event of such suspension or termination.
Accounts with unpaid balances may be restricted. VinScanPro reserves the right to take remedial action, including suspension, termination, and forwarding outstanding balances to collections.
To use the Services, you must ensure your device, browser, and internet connection meet minimum performance standards. VinScanPro is not responsible for performance issues caused by insufficient user-side technology.
By submitting payment or using the Services, you agree to all transactional obligations, including acceptance of notices, disclosures, and service-related documents electronically.
Reports are provided for informational purposes only and should not be used as the sole basis for any vehicle purchase decision.
VinScanPro retains the right to monitor, audit, and act on user activity to protect the integrity of its platform and comply with applicable law. Specifically, we reserve the right to:
We may review user activity, transactions, and submitted information for accuracy, compliance, and fraud prevention.
We may refuse service, cancel orders, or restrict access to the Services for any user suspected of violating our Terms, engaging in fraudulent activity, or attempting to abuse promotions or subscriptions.
We may audit accounts, request re-confirmation of use cases, and deactivate or suspend accounts that appear to misuse our platform or violate legal or policy obligations.
Accounts created to bypass restrictions, including limits on trials, personal use policies, or pricing tiers, are subject to termination or forced upgrade to commercial plans.
By purchasing Services on VinScanPro.com, you agree to pay all listed fees, taxes, and applicable charges. You authorize us to charge your payment method on file in accordance with selected billing terms.
VinScanPro may update pricing, billing cycles, or terms at any time with advance notice. You may cancel your subscription before such changes take effect. Continued use indicates acceptance of new terms.
Subscription fees are non-refundable unless otherwise required by law. For more information, refer to our Refund Policy.
VinScanPro offers a $1 trial for new users, valid for 3 days. Unless canceled before expiration, the trial will convert to a paid monthly subscription (currently $99.00/month).
Users must cancel through their account dashboard. Emailing support alone does not cancel a subscription. If you encounter technical issues, contact support@vinscanpro.com with a screenshot and full description.
Subscriptions are for personal use only. VinScanPro monitors account activity to identify excessive or commercial use. If such use is detected, we reserve the right to temporarily restrict access, require account review, or offer commercial upgrade options.
Reports are based on third-party and public data sources. VinScanPro does not authenticate, verify, or guarantee the completeness, timeliness, or accuracy of report data.
All content, design, trademarks, and data on the site are the intellectual property of VinScanPro or its licensors. You may not:
User-submitted content grants VinScanPro a royalty-free license to use, display, or adapt such content for operational purposes.
VinScanPro provides Services “as is” and disclaims all warranties, express or implied. We are not liable for:
You assume full responsibility for vehicle-related decisions based on reports obtained from VinScanPro.
You agree to indemnify, defend, and hold harmless VinScanPro and its affiliates from any claims arising from your use of the Site, violation of these Terms, or reliance on our Services.
We are not responsible for the accuracy or practices of third-party content or websites linked to from vinscanpro.com. Your interactions with such parties are solely between you and them.
We reserve the right to suspend, terminate, or restrict your account at any time for violations, suspected fraud, excessive usage, or non-compliance.
We may send notices via email to the address provided in your account. These are deemed effective upon dispatch.
If any part of these Terms is found invalid or unenforceable, the rest shall remain in full effect. These Terms constitute the entire agreement between you and VinScanPro and supersede prior versions or discussions.
If you have any questions regarding these Terms, please contact us at:
Last Updated: June 2025
Thank you for choosing VinScanPro!
Please note that any reliance on our vehicle history reports when making a purchasing decision is at your own risk. VinScanPro is not liable for any purchases or decisions made based on the use or non-use of our reports.
A refund will only be issued if all of the following conditions are met:
We may issue a refund for:
Refunds will not be issued for the following:
All subscription terms, including renewal policies and cancellation instructions, are clearly stated at the time of purchase and in our Terms & Conditions. Forgetting to cancel or failing to cancel on time does not constitute a valid refund reason.
If you believe your case qualifies for a refund, email the following details to support@vinscanpro.com:
If your refund request is submitted after a subscription was activated, we reserve the right to deduct the value of one full vehicle report (currently $24.99) from the refunded amount.
If you have further questions, please contact us at: