If you are unhappy with our service or the data we provided and would like to request a refund, please contact Customer Care at support@vinscanpro.com We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. To permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service. Also please note the following general guidelines regarding our refund process: Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund. If we receive a dispute through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you with a refund on the transaction.

Yes, your vehicle searches are private. Your search history is only viewable if you log onto the platform, and can only be accessed by you, the owner of the account — unless you decide to show it to someone else. Similarly, you cannot find out who has searched for your vehicle.

VinScanPro offers various subscription plans starting from $9.99 per month. Please check our pricing page for detailed information.

If you only wish to run one report, simply do it at “check your vehicle” field. If you are sure you don't wish to use your access to run multiple vehicle history reports and take advantage of monitoring with VinScanPro, simply contact Customer Care at support@vinscanpro.com when you wish to cancel, and you won't be billed further. You can also cancel online by logging in to your and going to “manage membership” tab. We pride ourselves on offering great customer service, and fast responses. In addition, we are constantly updating and expanding our database to provide the most accurate information we possibly can. With a subscription, you have access to our Monitoring feature, which checks for any changes in your monitored vehicles every 14 days and notifies you as soon as any information has changed. If you have any additional questions, please feel free to contact us at support@vinscanpro.com

You can view some of our current pricing options when you enter your vin code at “check your vehicle” field. Bumper's goal is to provide you with access to vehicle records that were formerly only available to dealerships and companies with deep pockets, in a way that is easy, affordable, and fast. Bumper offers a variety of affordable ways to engage in vehicle history reports. We even offer specials and limited-time pricing that can get you access to vehicle records for incredibly low prices. Have more questions? Please don't hesitate to contact support with pricing questions or any other questions you may have. You can reach us at support@vinscanpro.com

A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for. Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction. Canceling a chargeback and getting a refund If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you. If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that chargeback within 10 days, depending on your bank. Canceling the chargeback and requesting a refund instead will speed up the process, avoiding long term resolution periods for the banks. Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, contact us at support@vinscanpro.com